MUAC Turoa Hut Cancellation Policy

 Please read the information below carefully before making your booking.

The Massey University Alpine Club Committee reserves the right to cancel your booking at any stages for any reasonable purpose; including the following:

1. Your group name, or individuals associated with your group are recorded against the visitor blacklist (occurs when visitors neglect hut rules set out in the Hut Users Manual, sustain unreasonable, careless, or reckless damage to the hut, fail to return the key, or any other reasonable cause justified by members of the MUAC Executive Committee)
2. The Volcanic Alert Level (VAL) or recent volcanic activity poses a significant risk to the hut and its occupants (as deemed by the MUAC Executive Committee)
   
3. The MUAC Executive Committee opts to close the hut for any reason, importantly for maintenance purposes to ensure the hut remains compliant with regulations
4. Adverse weather which may place the structure and its occupants at significant levels of risk is forecast for a period during the booking duration
5. Any other reason the MUAC Executive deems necessary to ensure the safety of the hut and its occupants.

Your rights

Cancellation must be made at least 2 weeks before your booking date, excluding extreme weather related cancellations which must be made 48 hours before the booking date for a full refund.